Frequently asked questions
What types of products does Suncharge offer?
At Suncharge, we specialize in innovative solar-powered charging solutions. Our flagship product, the Suncharge™ Solar Phone Charger, is designed to keep your devices powered no matter where your adventures take you. With high-efficiency solar panels and multiple USB ports, our products are perfect for outdoor enthusiasts and families alike!
How does the Suncharge™ Solar Phone Charger work?
The Suncharge™ Solar Phone Charger harnesses the power of the sun through its high-efficiency solar panels. Simply place it in direct sunlight, and it will convert solar energy into electrical energy to charge your devices. It's a reliable and eco-friendly solution for staying connected, whether you're camping, hiking, or facing an unexpected power outage.
Is the Suncharge™ Solar Phone Charger durable?
Absolutely! Our solar chargers are designed with rugged durability in mind. They are built to withstand the elements, making them perfect companions for all your outdoor adventures. Whether it's rain, shine, or rough terrain, you can trust that your Suncharge product will keep your devices powered.
What is your return policy?
We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible for a return, your item must be in its original condition, unworn or unused, with tags, and in its original packaging. If you have any questions about the return process, feel free to reach out to us!
How can I contact Suncharge for support?
We’re here to help! You can reach us via email at gianvito.lorusso@gmail.com or by phone at 3385042066. Whether you have questions about our products, need assistance with an order, or want to share your experience, we’d love to hear from you!
Do you offer international shipping?
Yes! We are excited to offer international shipping so that adventurers around the globe can enjoy our solar-powered charging solutions. When you place your order, you’ll see shipping options available for your location at checkout.
What if my product arrives damaged or defective?
Your satisfaction is our top priority! If your product arrives damaged or defective, please inspect your order upon reception and contact us immediately. We’ll evaluate the issue and work to make it right, ensuring you have the reliable charging solution you deserve.
Can I exchange my product for a different one?
Yes! If you’d like to exchange your product, the fastest way is to return the item you have and make a separate purchase for the new item once your return is accepted. We want to make sure you get exactly what you need!
How long does it take to process a refund?
Once we receive and inspect your return, we’ll notify you about the approval status of your refund. If approved, you’ll be refunded to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.